Skip to main content
Sometimes a contact-data update is rejected by the registry: a phone number in the wrong format, a country code that doesn’t match the postal address, an organisation field that’s required and was left blank. We surface that as an email so you don’t have to dig through the panel for the reason.

​
What it looks like

​
What to do

Open the domain panel, correct the field flagged in the email, save again. The registry retries automatically once the new data lands. Common rejections:
  • Phone number not in E.164 format. Use +<country>.<number> with a dot separator (e.g. +386.12345678).
  • Country code mismatch. The country in the postal address has to match the ISO 3166 two-letter code. Slovenia is SI, not SLO.
  • Postcode missing or wrong. Some registries (.de, .eu) check postcodes against the country’s known format.
  • Organisation field required but empty. When the contact type is “company” or similar, the organisation name has to be filled in.
  • VAT or tax ID missing for legal entities. A few registries require this for EU companies.

​
What happens if you don’t act

Nothing breaks; the old (correct) data stays in place. The change just doesn’t apply until you fix the input. If the rejection is on a brand-new registration that hasn’t completed yet, the order sits in a held state and we’ll follow up by ticket. The domain isn’t registered (and we don’t bill) until the registry accepts the data.

​
Need a hand?

Open a ticket

Best for anything that needs an account check or a config change on our end.

Live chat

Faster for quick questions during business hours.