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Documentation Index

Fetch the complete documentation index at: https://help.noxity.io/llms.txt

Use this file to discover all available pages before exploring further.

Auto-renew is opt-in, off by default. Toggle it on in the domain panel and the system charges your default payment method 14 days before expiry, applies the renewal at the registry, and emails the receipt. We default to off on every new domain. The reasoning: a surprise charge is worse for trust than a surprise expiry, especially when the same set of reminder emails goes out either way.

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When auto-renew is on

The flow walks the lifecycle automatically:
  • 14 days before expiry, we attempt the charge. A failure here triggers a notification email and we retry every 2 days for the remainder of the window.
  • At expiry, if all charge attempts have failed, the domain enters grace. We keep retrying through the grace period.
  • In grace, every charge attempt also covers the renewal at the registry, so a successful retry restores the domain immediately.
  • In redemption, auto-renew stops. Recovery fees aren’t covered automatically. If you want the domain back, do a manual renewal and we’ll add the recovery fee at checkout. The full recovery flow is on Recover an expired domain.
A successful charge updates the expiry at the registry within minutes. The receipt email and an updated invoice land on the account owner’s email.

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When auto-renew is off

Nothing charges. The domain still receives the reminder schedule so you can choose whether to renew, but the registration just expires if you don’t act. After expiry, the lifecycle proceeds (grace → redemption → pending delete) and recovery follows the recovery flow.

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Toggle a single domain

1

Open the domain panel

From the Members Area, open Domains, click the domain.
2

Switch auto-renew on or off

Find the Auto-renew toggle. The change is local to the panel until you save; the new state pushes to our billing system on save and is live immediately.
The toggle is independent per domain, so you can opt some domains in and leave others on the manual flow.

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Toggle many domains at once

When you have several domains and want to flip them in one go:
1

Open the Domains list

Domains in the Members Area shows every domain on the account.
2

Select the rows

Tick the domains you want to change. Use the filter row to narrow by TLD or expiry first if the list is long.
3

Apply the bulk action

Click Enable auto-renew or Disable auto-renew above the table. The change applies to every selected domain.

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What to check when auto-renew fails

The most common cause is a payment method that’s expired or has hit its limit. Open the Members Area billing page, fix the card on file, and trigger a retry from the panel. Inside grace, a successful retry covers everything and the domain stays. A few less common causes:
  • The card issuer flagged the charge as fraud. Some banks flag recurring registrar charges, especially when amount or merchant changes year over year. Contact the bank and authorise the merchant.
  • The default payment method is missing. If you removed the default and didn’t set a new one, auto-renew has nothing to charge against. Add a card under Billing → Payment methods and the next attempt picks it up.
  • Account is delinquent. An unpaid invoice elsewhere on the account can pause auto-renew until it’s settled. The Members Area surfaces this on the dashboard.
If the charge is genuinely failing for a reason you can’t fix, do a manual renewal before redemption hits — the recovery fee inside redemption is significantly higher than the renewal price.

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Common questions

Auto-renew always renews for one year. If you want to extend by more, do a manual renewal for the number of years you want; auto-renew picks up from the new expiry date.
Auto-renew works with whichever payment method you set as default. PayPal billing agreements and Stripe-stored cards both support recurring charges. Crypto and one-off methods don’t — auto-renew can’t initiate a one-off transaction on your behalf, so domains with a crypto-only payment profile fall through to the manual flow.
Because charge failures happen, and the reminders give you a heads-up to fix the payment method before the domain falls into redemption. The 14-day reminder is also when the auto-renew charge attempts begin; if the receipt arrives before the next reminder, you can ignore the rest.
Rare but possible — usually because of a contact-details mismatch (.eu, .it eligibility) or a registry-side suspension. We surface the registry error in the activity log and on the panel. Fix the underlying issue, then trigger a retry.

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