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Documentation Index

Fetch the complete documentation index at: https://help.noxity.io/llms.txt

Use this file to discover all available pages before exploring further.

status.noxity.io is the live picture of every service we run — shared hosting servers, container infrastructure, the Members Area, the registrar back-end, the DNS clusters. It updates automatically from our monitoring and is the first place to check when something feels off. The page is open without an account. If you want to be told about incidents and maintenance windows in advance instead of refreshing the page, subscribe.

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Subscribe

1

Open the status page

Go to status.noxity.io. The header shows the overall system status; the body lists every component we operate, grouped by region.
2

Click Subscribe

The Subscribe button is in the top-right of the page. It opens a panel with three subscription channels.
3

Pick a channel

Choose one or more:
  • Email — confirm your address; you’ll receive incident notifications and scheduled maintenance reminders.
  • SMS — confirm your phone via a one-time code; outbound SMS is rate-limited and reserved for active incidents and short-fuse maintenance.
  • Slack — install the Atlassian Statuspage Slack app to a workspace channel; updates post automatically as messages.
  • Webhook / RSS / Atom — for integration with custom tooling. Webhook URL ends in /webhooks once you confirm.
4

Pick the components you care about

By default the subscription covers every component. If you only run on one region or one product, narrow the subscription so you don’t get pinged for incidents that don’t affect you.

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What you’ll receive

The status page sends three classes of message:
  • Incident notifications. Open / investigating / identified / monitoring / resolved updates as the incident progresses. We post one update at each state change, not a stream of internal commentary.
  • Scheduled maintenance. Sent ahead of any planned maintenance window with the date, expected duration, and impact. Sent again at start and at completion.
  • Component status changes. When a component shifts between operational, degraded, partial outage, or major outage, we post the change.
Marketing and product-update emails are separate and have their own opt-out in the Members Area profile. Status notifications stay subscribed independently.

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Manage existing subscriptions

The unsubscribe / settings links are in the footer of every status email. From there you can:
  • Add or remove channels.
  • Narrow the components you’re subscribed to.
  • Switch the email address (without losing the other channels).
  • Unsubscribe entirely.
If you’ve forgotten which email is subscribed and don’t have a notification handy, open the status page → Subscribe → enter the email; the Statuspage system will email you a manage-subscription link.

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Common questions

Most monitoring signals fire within 60 seconds of a problem starting. The first human update lands within 5 minutes for incidents flagged by automation, often faster for things our oncall sees directly. Updates after that come every 15–30 minutes during active investigation.
Two reasons usually. (1) The issue was localised to your account or your network and didn’t trip our monitoring (e.g., a single misconfigured DNS record on your side). (2) The component is on the page but the incident hadn’t been opened yet — our oncall is human and there’s a few-minute window where the page lags reality. If you suspect (2), open a ticket or chat with the impact you’re seeing and we’ll either confirm and post the incident or rule it out as account-specific.
Yes. The subscription panel lists every component we publish. Tick only the ones that match what you run — e.g., if you’re only on eu-west-1 shared hosting, just that component, plus Members Area for billing, plus DNS if you use ours. Skip the rest.
The status page exposes JSON at status.noxity.io/api/v2/summary.json and per-incident at /api/v2/incidents.json. RSS / Atom feeds are also available from the page footer. For longer historical data than the page shows by default, open a ticket and ask — we keep monitoring history for 12 months.

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Need a hand?

Open a ticket

Best for anything that needs an account check or a config change on our end.

Live chat

Faster for quick questions during business hours.