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Documentation Index

Fetch the complete documentation index at: https://help.noxity.io/llms.txt

Use this file to discover all available pages before exploring further.

If a welcome, invoice, or domain email isn’t where you expect it, the cause is almost always one of four things. Walk this list in order.

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1. Check the spam / promotions folder

Transactional emails with payment links and credentials sometimes match aggressive spam-filter heuristics. Check:

• Gmail — the Promotions tab and the Spam label.
• Outlook / Hotmail — the Junk Email folder and the Other tab if you’re on Focused Inbox.
• Apple Mail — the Junk mailbox on each account.
• Self-hosted mail — the per-domain spam folder (cPanel: /home/<user>/mail/<domain>/<inbox>/.Junk).

Most of our outbound traffic comes from noreply@noxity.io and domain-notifications@noxity.io. Search for either address; if they show up in spam, mark them as Not Spam to stop future filtering.

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2. Whitelist Noxity senders

If the first email landed in spam, the next one probably will too. Whitelist on the inbox side: For organisations that filter at the gateway (Mimecast, Proofpoint, Barracuda), ask your IT admin to allowlist the same addresses. We’ll provide an SPF / DKIM trace from our side if your admin asks for one.

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3. Confirm the address is right

If the spam folder is empty, the email may not have been sent to the address you’re checking. Two common causes:

• Typo at signup. A mistyped letter at signup means we send to a non-existent or someone-else’s address. The Members Area shows the registered email at the top of the Profile page; verify it matches what you’re reading.
• Different address per scope. Account-level emails (welcome, invoices) go to the Members Area email. Domain-level emails (registration confirmation, renewal reminders, ICANN verifications) go to the registrant email on the domain itself, which is set independently. They can be the same address but don’t have to be.

If the registered address is wrong, fix it from Profile in the Members Area; then ask us to resend whatever was lost (see step 4).

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4. Ask us to resend

If you’ve ruled out spam, whitelist, and typos and the email still hasn’t arrived, open a ticket and tell us:

• Which email you’re missing (welcome, invoice, domain confirmation, etc.).
• The address it should have gone to.
• Roughly when it should have fired (right after signup, right after a domain registered, etc.).

We’ll check the outbound mail logs from our side. There are three things we can confirm:

• The email left our system. If yes, the issue is downstream (your provider’s filter, your domain’s MX, your forwarder).
• The email got rejected at your provider’s edge. If yes, the bounce reason is in our log; we can paste it into the ticket so you can take it to your IT.
• The email never queued. Rare, but possible if a template misfired. We re-trigger and confirm delivery.

For lost credentials specifically, you don’t have to wait — reset directly:

• Members Area password. Forgot password page. The reset link goes to the registered email regardless of whether the original welcome email arrived.
• cPanel password. Members Area → Services → click your hosting product → Reset cPanel password sends a fresh password directly to the registered email.

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Common questions

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