What’s in there
- DNS lookup. A, AAAA, CNAME, MX, TXT, SRV, CAA, NS records for any hostname. Optional check against multiple resolvers so you can see where caching is stale.
- Traceroute / MTR. Path from our network to a destination, with per-hop latency. Useful when a customer reports “slow from my place” and you want to rule out the route from another perspective.
- Ping. Plain ICMP from our edge.
- Port check. Is TCP port
<n>open on<host>? Returns connect / refused / timeout. - HTTP header viewer. GETs the URL and shows the response headers, status, and timing. Good for verifying CDN, cache, and security headers.
- Whois lookup. RDAP-style lookup for domains and IP allocations.
When to use it
- A customer reports an issue and you want a second opinion from outside their network.
- You’re verifying DNS propagation after a change. Run the lookup against multiple resolvers; if our resolver returns the new value but Google’s still serves the old, it’s caching downstream and there’s nothing to do but wait the TTL.
- You’re diagnosing intermittent connectivity. Traceroute and MTR help isolate whether the problem is on the customer’s first hop or somewhere in transit.
- You need to confirm a port is reachable from outside the firewall. Local-machine
ncortelnetwon’t tell you anything if the firewall lets you out but blocks inbound.
Need a hand?
Open a ticket
Best for anything that needs an account check or a config change on our end.
Live chat
Faster for quick questions during business hours.

