What’s in there
- Submit an idea. Title plus a short description. Specifics help; “improve the panel” gets less traction than “show NS propagation status next to the domain row”.
- Vote on existing ideas. Other users post the same things often, so before submitting, search for similar ideas and add your vote rather than start a duplicate thread.
- Comment. Add detail, edge cases, or counter-arguments to an idea. Comments are what move ideas from “interesting” to “we know what to build”.
- Status track. Each idea has a status: Open, Planned, In progress, Shipped, Closed. The status updates as we work through the queue.
When to use it vs a support ticket
| Situation | Go to |
|---|---|
| ”I wish you supported X” | Ideas portal. |
| ”Y is broken on my account” | Open a ticket. |
| ”Z is technically possible but the UI doesn’t expose it” | Ideas portal (we may surface it). |
| ”I have a billing question” | Open a ticket. |
| ”Have you considered partnering with X?” | Ideas portal as a roadmap discussion thread. |
Need a hand?
Open a ticket
Best for anything that needs an account check or a config change on our end.
Live chat
Faster for quick questions during business hours.
Sources
Sources

