

cPanel home → Metrics → Raw Access
What’s on the page
Two sections:- Configuration at the top. Two checkboxes that change what cPanel does with old logs.
- Download list at the bottom. One row per domain, with download links for the current and any archived logs.
The two configuration toggles
The combination of “archive on, remove off” gives you a full historical record. “Archive off” means once the live log rotates (daily on most plans), older entries are gone.
What’s in the file
A standard Apache combined-format log:-), authenticated user (- if anonymous), timestamp, request line, status code, response size in bytes, referrer, user agent.
Compatible with every log analyzer that takes Apache combined: GoAccess, Apache Log Viewer, AWStats (when imported), awk one-liners.
What to do with the download
The file is gzipped to keep the download small. On macOS or Linux:Common issues
The download is empty or 0 bytes
The download is empty or 0 bytes
Either no requests have hit the domain since the last rotation, or the log archive setting is off and the previous archive was already swept. Toggle archiving on, wait a day, and try again.
I want logs older than the archive can hold
I want logs older than the archive can hold
Open a support ticket. We retain server-level logs for a longer window than the per-account archive. We can pull a specific date range for you.
My home directory is filling up because of `~/logs/`
My home directory is filling up because of `~/logs/`
Tick Remove the previous month’s archived logs, or move the directory to off-server storage on your own (e.g., a monthly cron that uploads
~/logs/*.gz to S3 and deletes the local copy).Need a hand?
Open a ticket
Best for anything that needs an account check or a config change on our end.
Live chat
Faster for quick questions during business hours.

