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JetBackup runs on a separate server from your hosting account. It snapshots your account every night, keeps several days of history, and lets you restore one file or the whole account from inside cPanel. It ships standard on every Noxity hosting plan.

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Before you begin

  • Active Noxity hosting plan with cPanel access (JetBackup runs on every plan)
  • A rough idea of which night you want to restore from. JetBackup keeps the last several days, not unlimited history

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Open JetBackup

1

Log into cPanel

From the Members Area, open the cPanel for the account you want to restore.
2

Find the JetBackup section

Scroll to Files → JetBackup, or use the cPanel search bar and type jetbackup.
JetBackup section in cPanelJetBackup section in cPanel

cPanel home → Files → JetBackup

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Restore the whole account

Use this when you want to roll back everything (files, databases, email) to a specific night.
A full account restore overwrites your current site. There’s no undo on this side; the previous state is gone unless an older snapshot still has it.
1

Open Full Account Backups

From the JetBackup landing page, click Full Account Backups.
2

Pick a snapshot

The list shows one row per night, newest first. Click Restore next to the date you want.
3

Confirm and queue

JetBackup queues the restore. Most accounts come back within 5–15 minutes; large accounts can take longer. You’ll get an email when it finishes.

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Restore a single file or folder

This is the everyday move: overwrote a file, deleted a directory, want yesterday’s wp-content/uploads/. No need to restore the whole account.
1

Open File Backups

From the JetBackup landing page, click File Backups.
2

Browse to the file

Pick a snapshot date. The file tree on the right mirrors your home directory at that point in time. Navigate to the file or folder you need.
3

Restore or download

Tick the boxes next to what you want, then click Restore Selected to put it back in place, or Download Selected to grab a copy without overwriting anything live.
JetBackup file browser with files selectedJetBackup file browser with files selected

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Restore a single database

1

Open Database Backups

From the JetBackup landing page, click Database Backups.
2

Pick the snapshot and database

Click the date you want, then tick the database name.
3

Choose how to restore

Three options. Restore writes back over the live database (destructive). Download gives you a .sql file. Move to Home Directory drops the SQL dump into your account so you can import it manually with phpMyAdmin.

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Common issues

JetBackup processes one job per account at a time, and the global queue can get busy after large incidents. If a restore hasn’t started after an hour, open a ticket and we’ll check the queue.
Retention depends on your plan, and older snapshots are pruned automatically. If you need something from before that window, open a ticket. We may have a deeper backup we can pull from manually.
Browser cache or a CDN. Clear your browser cache, then open the site in an incognito window. If you use Cloudflare, purge the cache from your Cloudflare dashboard too.
Email backups restore mailbox state at the snapshot point. Anything received after isn’t in the snapshot. We don’t recommend full mailbox restores on active accounts. Use Download instead and pull individual .eml files from the archive.

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Next

File Manager

Schedule cron jobs