> ## Documentation Index
> Fetch the complete documentation index at: https://help.noxity.io/llms.txt
> Use this file to discover all available pages before exploring further.
# Track Delivery
> Look up what happened to recent outgoing email. Delivered, deferred, or bounced — and why.
Track Delivery is a search interface over your server's outgoing mail log. When someone says "I sent you an email and it didn't arrive" or your own mail looks like it went into a black hole, this is where you check what actually happened.
Open it from cPanel home → **Email** → **Track Delivery**.
## What it shows
Each row is a delivery attempt. The columns tell you:
| Column | What it means |
| ------------- | ----------------------------------------------------------------------- |
| Event | Outcome: delivered (green), deferred (yellow), bounced (red), rejected |
| Delivery Time | When the attempt happened |
| Sender | Address the message came from |
| Recipient | Where it was going |
| Result | Server-readable status code and the receiving server's response message |
| Action | Click for the full headers and the SMTP transcript |
## How to read the events
* **Delivered.** The receiving mail server accepted the message. Doesn't guarantee the recipient saw it (could be in their spam folder), but the handoff worked.
* **Deferred.** The receiving server is temporarily refusing. Common causes: rate limiting, greylisting, your IP not yet warmed up, the recipient's mailbox is full. cPanel will retry on a schedule.
* **Bounced.** The receiving server rejected the message permanently. The Result column tells you why: "no such user", "blocked by policy", "SPF check failed", and similar.
* **Rejected.** Your own server rejected the message before it even left (usually local quota or filter rules).
## Filters
The form at the top narrows the search:
* **Sender** or **Recipient** — show events for one address only
* **Time period** — last hour, day, week (defaults to recent)
* **Event type** — only show bounces, only show deferred, etc.
For deeper investigation, click the magnifying glass next to a row. cPanel shows the full delivery transcript: the SMTP commands and responses between your server and the receiving server. The receiving server's response usually says exactly why a message was rejected.
## Tips
* **First place to look when mail "disappears".** If the sender's address shows successful delivery but the recipient says they didn't get it, the message reached the receiving server. The problem is on their side: spam folder, alias misrouting, mailbox rule. Forward them the Track Delivery row as evidence.
* **Repeated deferrals.** A few deferrals are normal during transient issues. Persistent deferrals (hours or days) usually mean the receiving server has flagged something about your domain. Run an [Email Deliverability check](/web-hosting/cpanel/email-management/email-deliverability) to verify SPF, DKIM, and DMARC are right.
* **Bounces with "blocked" or "rejected"** in the response often quote the reason. Common ones: missing or invalid SPF, missing DKIM signature, IP in a public blocklist. The Email Deliverability tool fixes most of these.
## Need a hand?
Best for anything that needs an account check or a config change on our end.
Faster for quick questions during business hours.