> ## Documentation Index
> Fetch the complete documentation index at: https://help.noxity.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Check your inbox

> What Noxity sends you after signup: welcome emails for the Members Area, your cPanel account, and any domain registrations, and where the credentials live.

<div className="not-prose mb-8 pb-6 border-b border-gray-200 dark:border-gray-800">
  <div className="mb-3 text-sm text-gray-500 dark:text-gray-400">
    Updated: April 30, 2026
  </div>

  <div className="flex flex-wrap items-center gap-x-5 gap-y-3">
    <div className="flex items-center gap-3">
      <img src="https://mintcdn.com/noxity/7AGDPHJNWXOTggDq/images/team/matic.png?fit=max&auto=format&n=7AGDPHJNWXOTggDq&q=85&s=236856f5898caae2ec034701c8cb2290" alt="Matic Bončina" className="w-10 h-10 rounded-full object-cover" width="256" height="256" data-path="images/team/matic.png" />

      <div className="flex flex-col leading-tight">
        <span className="text-sm text-gray-900 dark:text-gray-100">
          By <strong className="font-semibold">Matic Bončina</strong>
        </span>

        <span className="text-sm text-gray-500 dark:text-gray-400">
          Founder
        </span>
      </div>
    </div>

    <div className="ml-auto">
      <span className="inline-flex items-center gap-1.5 text-[11px] tracking-wide uppercase font-semibold px-2.5 py-1 rounded-full bg-emerald-100 text-emerald-700 dark:bg-emerald-900 dark:text-emerald-300">
        <span className="inline-flex items-center justify-center w-3.5 h-3.5 rounded-full border border-current text-[9px] font-bold leading-none">
          ✓
        </span>

        Proofread & verified
      </span>
    </div>
  </div>
</div>

<a href="https://noxity.io/?utm_source=docs&utm_medium=sidebar&utm_campaign=60day-free" className="not-prose hidden xl:flex fixed right-6 bottom-6 z-50 w-[200px] flex-col gap-1 rounded-xl p-3 no-underline text-white shadow-lg transition-transform duration-200 hover:scale-[1.03] hover:shadow-xl" style={{ background: 'linear-gradient(135deg, #B83553 0%, #FF3A6D 100%)' }}>
  <span className="text-[10px] uppercase tracking-wider font-semibold opacity-80">
    Like what you see?
  </span>

  <span className="text-[13px] font-semibold leading-tight">
    Tired of your old host?
  </span>

  <span className="text-[11px] opacity-90 leading-snug">
    Switch to Noxity. 60 days, no card on file.
  </span>

  <span className="text-[11px] font-bold mt-1 inline-flex items-center gap-1">
    Try free →
  </span>
</a>

After signup or an order, our billing system (WHMCS) sends a run of emails to your registered address. The first batch arrives in a few minutes; the rest follow as each product provisions. Here's what to expect, what each one's for, and where the credentials live.

Missing one? Jump to [No email received?](/home/essentials/no-email-received).

## What lands in your inbox

| Email                                     | Subject pattern                                           | What it carries                                                                                                        |
| ----------------------------------------- | --------------------------------------------------------- | ---------------------------------------------------------------------------------------------------------------------- |
| **Members Area welcome**                  | *"Welcome to Noxity"*                                     | The link to [members.noxity.io](https://members.noxity.io), your username, and a one-time password reset link.         |
| **Order confirmation**                    | *"Order Confirmation - #..."*                             | Itemised order with the product(s) and total. The matching invoice is linked at the bottom.                            |
| **Invoice created** + **payment receipt** | *"Invoice Created"* then *"Invoice Payment Confirmation"* | Invoice number, due date, payment status. The receipt arrives once the payment clears.                                 |
| **Hosting account info**                  | *"New Account Information"*                               | The cPanel URL, your username, password, server hostname, nameservers, and the temporary domain.                       |
| **Domain registration confirmation**      | *"Domain Registration Confirmation"*                      | Confirms the domain is registered, with the expiry date and the link to the [domain panel](/domains/management/panel). |
| **Domain renewal reminders**              | *"`<domain>` renews in 90 / 60 / 30 / 14 days"*           | The full renewal schedule fires regardless of whether [auto-renew](/domains/renewals/auto-renew) is on.                |

The order they arrive in depends on what you ordered. A combined "domain + hosting" order produces all six in the same minute; a Members Area signup with no products only triggers the first one until you order something.

## Where the credentials are stored

The Members Area welcome and the hosting welcome carry the actual login credentials. We mirror both in the Members Area so a lost email isn't a dead end:

* **Members Area login.** The link in the welcome email is `https://members.noxity.io`. If the password reset link inside the email expired, request a new one from the [forgot-password page](https://members.noxity.io/password-reset.php).
* **cPanel login.** The hosting welcome email lists the cPanel URL, username, and password. After the first login you can change the password from cPanel itself; the username is fixed at provisioning. If you've lost both, the **Services** tab in the Members Area shows the cPanel login link and lets you trigger a password reset directly to the registered email.

The domain panel doesn't have its own credentials; it lives inside the Members Area and you reach it from the **Domains** tab there.

## What the welcome emails actually look like

<AccordionGroup>
  <Accordion title="Members Area welcome">
    Subject: *"Welcome to Noxity"*. The body lists your registered email, your full name, a "Login to your Members Area" button, and a one-time **Set your password** link valid for 24 hours. After 24 hours, request a new reset from `members.noxity.io/password-reset.php`.
  </Accordion>

  <Accordion title="Hosting welcome">
    Subject: *"New Account Information"*. The body lists: the package name, the cPanel URL (something like `https://cpanel.noxity.io:2083`), your username, a temporary password, the assigned server's hostname, the nameservers to point your domain at, and (if applicable) the `<account>.servernoxity.io` temporary domain you can use to test before DNS propagates.

    Treat the temporary password as one-time-use; log in, change it through cPanel's **Password & Security** tool, then move on.
  </Accordion>

  <Accordion title="Domain registration">
    Subject: *"Domain Registration Confirmation"*. The body lists the domain, the registry, the registration term in years, the expiry date, and a link to the [domain panel](/domains/management/panel) where contacts, nameservers, transfer lock, and the auth code live.

    For gTLDs, ICANN also requires a separate registrant verification email; see [Verification emails](/domains/registrations/contact-details/verification-emails/overview). That one is distinct from the registration confirmation and you'll receive both.
  </Accordion>

  <Accordion title="Invoice and payment">
    Two emails per invoice cycle: *"Invoice Created"* with the line items and the due date, then *"Invoice Payment Confirmation"* once the charge clears. If a charge fails (expired card, declined transaction), you also get *"Invoice Payment Reminder"* and a final *"Invoice Overdue"* before service is impacted.

    All invoices live in the [Members Area](https://members.noxity.io) under **Billing → My Invoices**. CSV export is available for accountancy.
  </Accordion>
</AccordionGroup>

## Common follow-ups

<AccordionGroup>
  <Accordion title="Can I change which email these go to?">
    Yes. Open the [Members Area](https://members.noxity.io), click **Hello, `<your name>`**, go to **Profile**, and update the primary email. In-flight emails finish to the old address; everything new goes to the new one.

    For domains specifically, the **registrant email** on each domain is separate from the account email. Renewal reminders (and ICANN verification mail on gTLDs) go to that registrant address. Edit it in the [domain panel](/domains/management/panel) under **Contact details**.
  </Accordion>

  <Accordion title="I want a separate billing email for invoices only">
    Set a **secondary contact** in the Members Area (Profile → Contacts → Add new contact) and toggle on **Receive invoice and billing emails**. The primary contact still receives the rest; only invoices fan out to the secondary.
  </Accordion>

  <Accordion title="The cPanel link in my welcome email looks generic">
    The link is `https://cpanel.noxity.io:2083` for shared hosting plans. Specific server URLs for VPS or container plans look different (per-region hostname). The exact URL is what's in your welcome email; if you've replaced the temporary domain on cPanel with a custom one, you can also reach the panel at `https://yourdomain.com:2083` once DNS resolves.
  </Accordion>
</AccordionGroup>

## Need a hand?

<CardGroup cols={2}>
  <Card title="Open a ticket" icon="life-ring" href="https://members.noxity.io/submitticket.php">
    Best for anything that needs an account check or a config change on our end.
  </Card>

  <Card title="Live chat" icon="messages" href="https://noxity.io/contact">
    Faster for quick questions during business hours.
  </Card>
</CardGroup>

<div className="mt-8">
  <Accordion title="Sources" icon="book-bookmark">
    * [No email received?](/home/essentials/no-email-received)
    * [Support overview](/home/essentials/support)
    * [Domain panel](/domains/management/panel)
    * [Verification emails](/domains/registrations/contact-details/verification-emails/overview)
    * [Members Area login ↗](https://members.noxity.io)

    <div className="mt-4 pt-4 border-t border-gray-200 dark:border-gray-800 text-xs text-gray-500 dark:text-gray-400 italic leading-relaxed">
      These guides were ported from our legacy knowledgebase by AI, then reviewed and extensively tested by humans before publication to ensure the migration went through smoothly.
    </div>
  </Accordion>
</div>