> ## Documentation Index > Fetch the complete documentation index at: https://help.noxity.io/llms.txt > Use this file to discover all available pages before exploring further. # Renewal reminder emails > The fixed schedule of pre- and post-expiry reminders Noxity sends, what each subject line looks like, and which addresses receive each one. We send a fixed sequence of reminders before and after expiry. They fire regardless of whether [auto-renew](/domains/renewals/auto-renew) is on, because charge failures happen and the reminder is the first signal that something needs attention. Each reminder includes a renewal link so you can act in one click. ## The schedule | When sent | Subject pattern | Goes to | | -------------- | ---------------------------------------------------------------- | -------------------------------- | | 90 days before | *"`` renews in 90 days"* | Account owner email | | 60 days before | *"`` renews in 60 days"* | Account owner email | | 30 days before | *"`` renews in 30 days"* | Account owner email | | 14 days before | *"`` renews in 14 days"* (auto-renew charge starts here) | Account owner email + registrant | | 7 days before | *"`` expires in 7 days"* | Account owner email + registrant | | 1 day before | *"`` expires tomorrow"* | Account owner email + registrant | | Day of expiry | *"`` has expired"* | Account owner email + registrant | | 7 days after | *"`` is in grace, renew now"* | Account owner email + registrant | | 30 days after | *"`` will move to redemption soon"* | Account owner email + registrant | The post-expiry reminders are mandated by [ICANN's Expired Registration Recovery Policy ↗](https://www.icann.org/resources/pages/errp-2013-02-28-en) for gTLDs. ccTLDs run their own equivalents; the schedule above is what we send across the board so the experience is consistent. ## Where the emails go Reminders go to two addresses, depending on when in the schedule: * **Account owner email** — the address registered with the [Members Area](https://members.noxity.io) account that owns the domain. This is the address that receives invoices and renewal receipts. Every reminder, pre- and post-expiry, goes here. * **Registrant email** — the address on the domain itself, set in [Contact details](/domains/registrations/contact-details/overview). After 14 days before expiry, every reminder also goes here. If both addresses are the same (common for personal domains), you'll get one email per reminder. If they're different (typical when a domain is registered on a customer's behalf), the message lands in both inboxes — that's intentional, the registrant has a right to know. The verification-style emails that fire on contact changes are a separate stream entirely. See [Verification emails](/domains/registrations/contact-details/verification-emails/overview) for the WDRP, registrant change, eligibility audit, and transfer-out flows. ## Reminder formatting Each reminder includes: * The domain name and the exact expiry date in UTC. * A one-click renewal link that takes you straight to the renewal form pre-populated for that domain. * The current auto-renew state, so you know whether action is required or whether the message is informational. * A footer with the support address and a link to manage notification preferences. Subject lines stay close to the patterns above. Search for them in your inbox if you suspect a reminder went to spam. ## Notification preferences You can't disable the renewal reminders entirely — they're tied to ICANN policy on gTLDs and to our own retention rules on ccTLDs. You can adjust: * **The account owner email** by changing the address on your [Members Area](https://members.noxity.io) account. * **The registrant email** by editing the contact in the [domain panel](/domains/management/panel). Note that on most gTLDs, changing the registrant email triggers ICANN's Transfer Policy and a 60-day transfer lock. See [Change of registrant](/domains/registrations/contact-details/verification-emails/change-of-registrant). Marketing and product-update emails are separate and have their own opt-out in the Members Area. ## Common questions Check the spam folder first; renewal reminders sometimes get caught by aggressive filters because they look transactional but contain a payment link. Whitelist `noreply@noxity.io` and `domain-notifications@noxity.io` on both the account owner and the registrant inbox. If a reminder is genuinely missing for a domain that's days from expiry, open a ticket. We can re-send and check the email logs for delivery failures. The registrant address on the domain still points at you. Either the new owner hasn't updated the registrant contact yet, or the domain hasn't been transferred away from your account. If they've taken over WHOIS, ask them to update the registrant; if they're still in the process of transferring, the reminders stop the moment the transfer-out completes. Two options. (1) Use a shared inbox or distribution list as the account owner email, so reminders land where the team sees them. (2) Set up a forwarder on the registrant email at the domain itself, so post-14-day reminders fan out automatically. Almost always a propagation delay — we read the expiry from the registry once a day. If the registry has updated (e.g., after a successful renewal) but the reminder used a cached value, the reminder will be technically wrong but the domain is fine. Confirm in the [domain panel](/domains/management/panel), where the displayed expiry refreshes on every page load. ## Need a hand? Best for anything that needs an account check or a config change on our end. Faster for quick questions during business hours.
* [Auto-renew](/domains/renewals/auto-renew) · [Manual renewal](/domains/renewals/manual) * [Verification emails](/domains/registrations/contact-details/verification-emails/overview) * [Domain panel](/domains/management/panel) * [ICANN Expired Registration Recovery Policy ↗](https://www.icann.org/resources/pages/errp-2013-02-28-en)