> ## Documentation Index
> Fetch the complete documentation index at: https://help.noxity.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Auto-renew

> How the auto-renew toggle works: when the charge fires, the retry window, what changes in grace, and how to bulk-toggle across the account.

Auto-renew is opt-in, off by default. Toggle it on in the [domain panel](/domains/management/panel) and the system charges your default payment method 14 days before expiry, applies the renewal at the registry, and emails the receipt.

We default to *off* on every new domain. The reasoning: a surprise charge is worse for trust than a surprise expiry, especially when the same set of [reminder emails](/domains/renewals/reminders) goes out either way.

## When auto-renew is on

The flow walks the lifecycle automatically:

* **14 days before expiry**, we attempt the charge. A failure here triggers a notification email and we retry every 2 days for the remainder of the window.
* **At expiry**, if all charge attempts have failed, the domain enters grace. We keep retrying through the grace period.
* **In grace**, every charge attempt also covers the renewal at the registry, so a successful retry restores the domain immediately.
* **In redemption**, auto-renew stops. Recovery fees aren't covered automatically. If you want the domain back, do a [manual renewal](/domains/renewals/manual) and we'll add the recovery fee at checkout. The full recovery flow is on [Recover an expired domain](/domains/renewals/recovery).

A successful charge updates the expiry at the registry within minutes. The receipt email and an updated invoice land on the account owner's email.

## When auto-renew is off

Nothing charges. The domain still receives the [reminder schedule](/domains/renewals/reminders) so you can choose whether to renew, but the registration just expires if you don't act. After expiry, the lifecycle proceeds (grace → redemption → pending delete) and recovery follows the [recovery flow](/domains/renewals/recovery).

## Toggle a single domain

<Steps>
  <Step title="Open the domain panel">
    From the [Members Area](https://members.noxity.io), open **Domains**, click the domain.
  </Step>

  <Step title="Switch auto-renew on or off">
    Find the **Auto-renew** toggle. The change is local to the panel until you save; the new state pushes to our billing system on save and is live immediately.
  </Step>
</Steps>

The toggle is independent per domain, so you can opt some domains in and leave others on the manual flow.

## Toggle many domains at once

When you have several domains and want to flip them in one go:

<Steps>
  <Step title="Open the Domains list">
    **Domains** in the Members Area shows every domain on the account.
  </Step>

  <Step title="Select the rows">
    Tick the domains you want to change. Use the filter row to narrow by TLD or expiry first if the list is long.
  </Step>

  <Step title="Apply the bulk action">
    Click **Enable auto-renew** or **Disable auto-renew** above the table. The change applies to every selected domain.
  </Step>
</Steps>

## What to check when auto-renew fails

The most common cause is a payment method that's expired or has hit its limit. Open the [Members Area](https://members.noxity.io) billing page, fix the card on file, and trigger a retry from the panel. Inside grace, a successful retry covers everything and the domain stays.

A few less common causes:

* **The card issuer flagged the charge as fraud.** Some banks flag recurring registrar charges, especially when amount or merchant changes year over year. Contact the bank and authorise the merchant.
* **The default payment method is missing.** If you removed the default and didn't set a new one, auto-renew has nothing to charge against. Add a card under **Billing → Payment methods** and the next attempt picks it up.
* **Account is delinquent.** An unpaid invoice elsewhere on the account can pause auto-renew until it's settled. The Members Area surfaces this on the dashboard.

If the charge is genuinely failing for a reason you can't fix, do a [manual renewal](/domains/renewals/manual) before redemption hits — the recovery fee inside redemption is significantly higher than the renewal price.

## Common questions

<AccordionGroup>
  <Accordion title="Does auto-renew respect multi-year registrations?">
    Auto-renew always renews for one year. If you want to extend by more, do a [manual renewal](/domains/renewals/manual) for the number of years you want; auto-renew picks up from the new expiry date.
  </Accordion>

  <Accordion title="Can I auto-renew with crypto / PayPal?">
    Auto-renew works with whichever payment method you set as default. PayPal billing agreements and Stripe-stored cards both support recurring charges. Crypto and one-off methods don't — auto-renew can't initiate a one-off transaction on your behalf, so domains with a crypto-only payment profile fall through to the manual flow.
  </Accordion>

  <Accordion title="Why do I still get reminder emails when auto-renew is on?">
    Because charge failures happen, and the reminders give you a heads-up to fix the payment method before the domain falls into redemption. The 14-day reminder is also when the auto-renew charge attempts begin; if the receipt arrives before the next reminder, you can ignore the rest.
  </Accordion>

  <Accordion title="A registry rejected the auto-renew">
    Rare but possible — usually because of a contact-details mismatch (`.eu`, `.it` eligibility) or a registry-side suspension. We surface the registry error in the activity log and on the panel. Fix the underlying issue, then trigger a retry.
  </Accordion>
</AccordionGroup>

## Need a hand?

<CardGroup cols={2}>
  <Card title="Open a ticket" icon="life-ring" href="https://members.noxity.io/submitticket.php">
    Best for anything that needs an account check or a config change on our end.
  </Card>

  <Card title="Live chat" icon="messages" href="https://noxity.io/contact">
    Faster for quick questions during business hours.
  </Card>
</CardGroup>

<div className="mt-8">
  <Accordion title="Sources" icon="book-bookmark">
    * [Domain panel](/domains/management/panel)
    * [Manual renewal](/domains/renewals/manual)
    * [Recover an expired domain](/domains/renewals/recovery)
    * [Reminder emails](/domains/renewals/reminders)
  </Accordion>
</div>