> ## Documentation Index
> Fetch the complete documentation index at: https://help.noxity.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Registrant email verification

> ICANN-mandated email that asks the registrant to confirm they control the inbox on file. Triggered by new gTLD registrations and registrant-email changes.

Sent when a new gTLD domain is registered with a registrant email that ICANN hasn't already verified, or when the registrant email on an existing gTLD changes.

## What it looks like

| Field           | Value                                                                                |
| --------------- | ------------------------------------------------------------------------------------ |
| Sender          | `verification@noxity.io` (or sub-domain of `noxity.io`)                              |
| Subject pattern | *"Verify your contact email for `<domain>`"*                                         |
| Body            | A one-time link that confirms you control the inbox. The link expires after 15 days. |
| Deadline        | 15 days from the moment we send the email.                                           |

## What to do

Open the email and click the link. You'll see a confirmation page on a Noxity URL.

That's it. There's nothing to fill in, nothing to upload; the click is the verification.

## What happens if you don't act in 15 days

ICANN policy requires us to suspend the domain. The DNS stops resolving until you verify, and the registry won't let us undo the suspension without a verified click. To recover, ask support to re-issue the verification email; once you click the new link, the registry lifts the suspension.

<Note>
  ICANN runs a global verified-email cache. Once an email is verified for one gTLD, the same address skips verification on future gTLD registrations for that registrant for the next 12 months. This is why you sometimes register a new domain and don't get a verification email at all.
</Note>

## Need a hand?

<CardGroup cols={2}>
  <Card title="Open a ticket" icon="life-ring" href="https://members.noxity.io/submitticket.php">
    Best for anything that needs an account check or a config change on our end.
  </Card>

  <Card title="Live chat" icon="messages" href="https://noxity.io/contact">
    Faster for quick questions during business hours.
  </Card>
</CardGroup>

<div className="mt-8">
  <Accordion title="Sources" icon="book-bookmark">
    * [Verification emails overview](/domains/registrations/contact-details/verification-emails/overview)
    * [Contact details](/domains/registrations/contact-details/overview)
    * [ICANN Registrar Accreditation Agreement (RAA 2013) ↗](https://www.icann.org/resources/pages/approved-with-specs-2013-09-17-en)
  </Accordion>
</div>